Allen Hollander
Hollander & Kerrick Associates, Inc.
Helping Leaders & Teams Get Better

Twitter:   @hollanderleader

                      Emotional Intelligence

"The more arguments you win, the fewer friends you'll have"
- Anonymous, but totally accurate

Twenty years of research has shown that being ultimately successful at work - especially if you lead others -  is not based on how smart you are, what they taught you in school, or your years of experience. What matters most is how well you manage yourself and your interactions with others, especially when the pressure is on. Emotional Intelligence is an important set of skills that anyone can learn. Unlike IQ, which is set early in our lives.  EQ can be developed!  The higher a person's position, the more Emotional Intelligence matters. It is crucial to your success as a leader.

Certified and licensed in the use of the EQ-i 2.0 and EQ 360 Feedback assessments, I help my clients identify their EQ skills and development needs and helps them get better with focused planning, best practices and ongoing support.
The EQ-i 2.0 Model of Emotional Intelligence:
Copyright 2011 Multi-Health Systems Inc. All rights reserved.


   is respecting oneself while understanding and accepting one's strengths and weaknesses. Self-Regard is often associated with feelings of inner strength and self-confidence.

Self Actualization   is the willingness to persistently try to improve oneself and engage in the pursuit of personally relevant and meaningful objectives that lead to a rich and enjoyable life.

Emotional Self-Awareness   includes recognizing and understanding one's own emotions.  This includes the ability to differentiate between subtleties in one's own emotions while understanding the cause of these emotions and the impact they have on one's own thought and actions and those of others.

Emotional Expression 
is openly expressing one's feelings verbally and non-verbally.

Assertiveness  involves communicating feelings, beliefs and thoughts openly, and defending personal rights and values in a socially acceptable, non-offensive, and non-destructive manner. 

Independence   is the ability to be self directed and free from emotional dependency on others.  Decision-making, planning, and daily tasks are completed autonomously.


Interpersonal Relationships
  refers to the skill of developing and maintaining mutually satifying relationships that are characterized by trust and compassion.

Empathy   is recognizing, understanding, and appreciating how other people feel. Empathy involves being able to articulate your understanding of another's perspective and behaving in a way that respects others' feelings.

Social Responsibility   is willingly contributing to society, to one's social groups, and generally to the welfare of others. Social Responsibility involves acting responsibly, having social consciousness, and showing concern for the greater community.


Problem Solving
   is the ability to find solutions to problems in situations where emotions are involved.  Problem solving includes the ability to understand how emotions impact decision making.

Reality Testing   is the capacity to remain objective by seeing things as they really are.  This capacity involves recognizing when emotions or personal bias can cause one to be less objective.

Impulse Control   is the ability to resist or delay an impulse, drive or temptation to act and involves avoiding rash behaviors and decision making.

Flexibility   is adapting emotions, thoughts and behaviors to unfamiliar, unpredictable, and dynamic circumstances or ideas.

Stress Tolerance   involves coping with stressful or difficult situations and believing that one can manage or influence situations in a positive manner.

Optimism  is an indicator of one's positive attitude and outlook on life.  It involves remaining hopeful and resilient, despite occasional setbacks.